DOCLAIM WITHDRAWAL AND CANCELLATION POLICY

1. Statutory withdrawal

Eligible consumers entering into a DoClaim service contract online generally have 14 days from conclusion of the service contract to withdraw where the applicable law provides such a right.

No reason is required.

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2. How to withdraw

The Customer may:

Use the online withdrawal function

A clearly visible function on doclaim.net should state:

WITHDRAW FROM CONTRACT HERE

The Customer enters or confirms:

• full name;
• Claim ID or other contract identifier;
• email address for confirmation.

A second action should state:

CONFIRM WITHDRAWAL

DoClaim must then send electronic acknowledgement without undue delay.

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Or email

withdrawal@doclaim.net

with a clear statement that the Customer wishes to withdraw from the DoClaim contract.

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3. Starting immediately

During signup, DoClaim may ask:

☐ I expressly request DoClaim to begin processing my claim immediately, including during any applicable statutory withdrawal period.

Where required:

☐ I understand that if DoClaim fully performs the service during the withdrawal period, I may lose my statutory right to withdraw from the completed service.

These confirmations must not be pre-selected.

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4. Withdrawal before full performance

Where the Customer validly withdraws before the service is fully performed:

• DoClaim will stop the claim;
• DoClaim will revoke its active representation where reasonably possible; and
• DoClaim will not charge a partial administrative fee under its standard commercial policy.

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5. After 14 days

The Customer may still request voluntary cancellation.

If the airline has not already:

• paid compensation;
• approved compensation; or
• confirmed a settlement attributable to DoClaim's work,

DoClaim will ordinarily close the claim without a Success Fee.

Where compensation was already successfully secured before cancellation, the agreed 30% Success Fee may remain payable.

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6. Model withdrawal form

To: DoClaim SH.P.K

Email: withdrawal@doclaim.net

I hereby give notice that I withdraw from my contract for DoClaim's flight-compensation claim-management service.

Name: __________________________

Claim ID: _______________________

Flight number: __________________

Email: __________________________

Date: ___________________________

Signature, only if submitted on paper: __________________

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