DOCLAIM COOKIE POLICY
1. What cookies are
Cookies and similar technologies are small pieces of information stored on or accessed from a user's device.
They may be used to:
- operate a website;
- maintain security;
- remember settings;
- measure performance;
- analyze usage; or
- support advertising.
2. Strictly necessary cookies
DoClaim may use cookies that are necessary to:
- keep the Website secure;
- maintain a session;
- remember cookie preferences;
- process forms;
- authenticate users;
- prevent fraud; or
- deliver a service expressly requested by the user.
Where the law permits, these cookies may operate without optional cookie consent because the Website cannot properly provide the requested functionality without them.
3. Analytics cookies
Analytics cookies help DoClaim understand matters such as:
- Website visits;
- page usage;
- errors;
- device categories; and
- user journeys.
Where legally required, these cookies will operate only after the user provides consent.
4. Functional cookies
Functional technologies may remember optional preferences or enable enhanced features.
Where required by law, they are activated only after consent.
5. Advertising and marketing cookies
If DoClaim later uses advertising or retargeting technologies, these may help:
- measure advertising;
- attribute conversions;
- limit advertising frequency; or
- display relevant advertising.
DoClaim will not activate such technologies before legally required consent.
6. Third-party technologies
Third-party Website services may place or access cookies.
These providers may include, depending on DoClaim's final technical implementation:
- analytics providers;
- advertising providers;
- fraud-prevention tools;
- customer-support tools;
- embedded media providers; or
- authentication systems.
7. Cookie inventory
| Cookie/technology | Provider | Purpose | Category | Duration |
|---|---|---|---|---|
| dc_cookie_prefs | DoClaim | Remembers the cookie-banner choice | Strictly necessary | 180 days |
| dc_draft | DoClaim | Links the browser to its encrypted claim draft | Strictly necessary | 30 days |
| dc_portal | DoClaim | Customer claim-page session after email-code sign-in | Strictly necessary | 1 hour |
| dc_staff | DoClaim CRM | Staff session, ending after 30 minutes of inactivity | Strictly necessary | Browser session |
This Cookie Policy reflects the cookies that doclaim.net currently uses.
8. Managing preferences
Users must be able to:
- accept optional cookies;
- reject optional cookies;
- make granular choices where appropriate; and
- change their preferences later.
Withdrawing consent should be reasonably as easy as granting it.
A permanent Cookie Settings link should be available from the Website footer.
9. Browser controls
Users may also use browser settings to delete or block cookies.
Blocking strictly necessary cookies may prevent portions of the Website from functioning.
10. Changes
This Cookie Policy may change when technologies or service providers change.
The latest version will be published on doclaim.net.
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