Frequently asked questions
Do I have to use DoClaim?
No. You can claim directly from the airline yourself for free. We do the work for you in exchange for a success fee.
What if you recover nothing?
Then you owe us nothing.
Which documents do you need?
After you sign, we ask for your boarding pass or booking confirmation so we can support the claim. You can upload it from the secure link we email you.
Can I change my mind?
Yes. You can withdraw from the contract on our withdrawal page or from your claim page.